VISA Fraud Department Scam

Recently, First Minnesota Bank was made aware of a scam targeting VISA debit & credit card holders across the Midwest. By understanding how the VISA Fraud Department Scam works, you'll be better prepared to protect yourself.

In this scam, the callers do not ask you for your card number, since they already have that information, likely through skimming or a retailer's data breach. However, the caller still needs your 3 digit CVV number on the back to make fraudulent purchases.

The person calling will say - 'This is (name) and I'm calling from the Security and Fraud Department at VISA. My Badge number is 12460, your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a marketing company based in Arizona?' (or something similar)

When you say 'No', the caller continues with, 'Then we will be issuing a credit to your account. This is a company we have been watching, and the charges range from $297 to $497, just under the $500 purchase pattern that automatically flags most cards. Before your next statement, the credit will be sent to (gives you your address). Is that correct?' You say 'yes'.

The caller continues - 'I will be starting a Fraud Investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800-VISA) and ask for Security. You will need to refer to this Control Number. The caller then gives you a 6 digit number. 'Do you need me to read it again?' 

You actually say very little, and they never ask for or tell you the card number. The real VISA Security Department says this is a scam and what happens is that once you provide them with the 3 digit security code, a new purchase of $497.99 (or whatever they said) gets charged. The scammer wants the 3-digit PIN on the back of the card. Don't give it to them. Instead, tell them you'll call VISA directly for verification of their conversation.

VISA will never ask for anything on the card, as they already know the information, since they issued the card! If you give the scammer your 3 digit PIN, you think you're receiving a credit. However, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's more difficult to actually file a fraud report.

If you receive a call like this HANG UP! and call the number on the back of your card to verify if there has been any suspicious activity on your account.