Recently, First Minnesota Bank was made aware of a scam targeting VISA debit & credit card holders across the Midwest. By understanding how the VISA Fraud Department Scam works, you'll be better prepared to protect yourself.
In this scam, the callers do not ask you for your card number, since they already have that information, likely through skimming or a retailer's data breach. However, the caller still needs your 3 digit CVV number on the back to make fraudulent purchases.
You actually say very little, and they never ask for or tell you the card number. The real VISA Security Department says this is a scam and what happens is that once you provide them with the 3 digit security code, a new purchase of $497.99 (or whatever they said) gets charged. The scammer wants the 3-digit PIN on the back of the card. Don't give it to them. Instead, tell them you'll call VISA directly for verification of their conversation.
VISA will never ask for anything on the card, as they already know the information, since they issued the card! If you give the scammer your 3 digit PIN, you think you're receiving a credit. However, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's more difficult to actually file a fraud report.
If you receive a call like this HANG UP! and call the number on the back of your card to verify if there has been any suspicious activity on your account.